The focus of Customer Services is customer satisfaction. The role of the Customer Services staff is to:
• Help you learn about services and how to access them.
• Answer your questions about CMH/PIHP programs and processes or refer you to the appropriate staff.
• Assist you with questions about eligibility and financial issues.
• Listen to your concerns and help you find resolutions with assistance of the appropriate staff.
• Assist you with your grievance and appeal options.